Privacy Policy & Cookies

 

Ambleside Sports Club - Privacy Policy

1. Introduction Ambleside Sports Club (hosted by Higham Lane Leisure Association, Registered Charity No. 512783) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and securely store your personal data when you interact with us, use our facilities, or visit our website.

2. The Data Controller For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Ambleside Sports Club (Higham Lane Leisure Association), The Pavilion, Ambleside Way, Nuneaton, CV11 6AT.

3. Information We Collect We may collect and process the following data about you:

• Identity Data: First name, last name, date of birth (for age-restricted sports/memberships).
• Contact Data: Email address, telephone numbers, and postal address.
• Membership Data: Membership number, membership type (e.g., Single, Family), renewal dates, and payment history.
• Venue Hire Data: Details regarding function room bookings, event dates, guest numbers, and specific requirements.
• Leisure Activity Data: Records of participation in sports sections, community events, or volunteer maintenance work.
• Communication Data: Your preferences in receiving newsletters and updates from us, as well as records of correspondence (e.g., via our HubSpot CRM or social media).

4. How We Use Your Data We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• Management of Memberships: To register you as a new member, process annual renewals, and manage your active membership.
• Venue Hire Management: To process inquiries, issue quotes, manage bookings for the function rooms, and communicate with you regarding your event.
• Coordinating Leisure Activities: To organise community sports (e.g., football, cricket, netball) and social events (e.g., Amblefest).
• Communication: To send you our monthly newsletter, administrative updates, and information about club events or volunteer opportunities.

5. Our Lawful Basis for Processing

• Performance of a Contract: Processing is necessary to fulfill our membership agreement with you or to process a venue hire booking.
• Legitimate Interests: To administer the club, provide community facilities, and manage our charity operations effectively and safely.
• Consent: We rely on your explicit consent for sending marketing communications or newsletters (which you can withdraw at any time).

6. Data Sharing and Security We do not sell your personal data. Your data may be shared with trusted third-party service providers who assist us in operating the club, such as our CRM system (HubSpot) used for membership and communication management. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Retention We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights Under data protection laws, you have rights including:

• Request access to your personal data.
• Request correction of incomplete or inaccurate data.
• Request erasure of your personal data.
• Object to processing or request the restriction of processing.
• Withdraw consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at secretary@amblesidesports.com.

 

Ambleside Sports Club - Cookie Policy

1. What Are Cookies? Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How We Use Cookies Ambleside Sports Club uses cookies to improve your browsing experience, show you personalized content, analyse our website traffic, and understand where our visitors are coming from. This helps us ensure our website provides the information our community needs, whether you are looking to hire a venue or check the latest match results.

3. Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart/booking system.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users easily find what they are looking for (e.g., membership renewal pages or event tickets).
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Marketing/Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and any advertising more relevant to your interests (for instance, if we run social media ads for function room availability).

4. Third-Party Cookies Please note that third parties (such as our CRM provider HubSpot, booking platforms, or social media networks like Facebook and TikTok) may also use cookies, over which we have no control. These are likely to be analytical/performance cookies or targeting cookies.

5. Managing Your Cookie Preferences You can change your cookie settings at any time by interacting with the cookie consent banner on our website (where you can select "I agree" or "I decline"). Alternatively, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.

6. Contact Us If you have any questions about our use of cookies, please contact us at secretary@amblesidesports.com.